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Return & Refund Policy
What is our Return Policy?
- Return Window: Returns must be shipped back to us within 30 days from the date you your package is delivered.
- Restocking Fee: There will be a 20% restocking fee on all returns. (If the fault is ours, Damage, Wrong Product Sent, and so on on there will not be any restocking fee)
- Reason Why: Anything purchase at Trueteebuyis a unique custom made product and printed just for you. So there will be a 20% re stocking fee on all products. If you need to make an exchange there will not be a restocking fee.
- Who Is Responsible for Return Label? Trueteebuy will provide a pre-paid label for anything that was damage, miss printed, or defective. For all other cases, return shipping cost are the responsibility of the customer. If you need a return label sent to you please contact us either by phone or email
- Process Returns: Once we receive the return please allow 6-10 days business to process you. Returns. All returns will be processed through our inspection department for approval. Please allow 3-5 business days to receive your refund once it is refunded.
We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days.
- Package Includes: Included packing slip with all returns.
- Shipping chargesShipping charges are non-refundable
- Defective ItemsPlease call us at 1-888-621-5019 for instructions.
What is our Exchange Policy?
- Exchange Window: Exchanges must be returned to us 30 days from the date you received the package.
- Exchange Process: In order to exchange please send an email to [email protected] stating your reason for the exchange including new request for sizes and colors.
- Package Includes: Included packing slip with all exchanges. Please state size you need with any notes you would like to add.
- Exchange Guidelines: We cannot accept customers return or exchanges if any product has been washed, worn, or over 30 days. Once we receive your exchange any product that has a handling time of 1-2 days will take 3-5 business days to reship. Any product that has a handling time of 4-7 days can take up to take 6-10 business days to reship. If you need to exchange the design, style, or there is a price different of any product you will need to re order. Once that is done please send us a email stating your ordered with new and old order confirmation number and we will refund your original order not including shipping.
- Need It Faster: Please call customer service at 1-888-621-5019 or email us at [email protected]
- Package Exchange Address: 1202 Heires Ave, PO Box 1177 , Carroll, IA 51401
- No Restocking Fee!
- International Exchanges For All Internation Exchanges the Customer Will Be Responsible For Shipping Cost Only.
If you have any questions please contact us.
Our contact email is [email protected]